Complimentary Free Shipping On All Orders Inside The U.S.

FAQs

Do we have a physical store?
We are a family-run business with our workshop on the premises. For local pick-up orders, please contact David to arrange a time. (530) 217-3106


What is our refund policy?
We want you to be happy with your purchase. If you are not satisfied, you have 14 days to request a refund or exchange (buyer pays shipping). No questions asked.


What happens if my products arrive damaged?
Your order is packed with the utmost care, but we know that accidents happen! If your order arrives damaged, take a photo of your broken product(s) and email it to us at contact@luminariumdesigns.com with the subject ‘Broken On Arrival’. We will do our best to work with you on a replacement.


Do we do custom orders?
Yes! We can customize an order just for your needs and any special occasion! Head over to the 'Personalized Orders' page with your request.
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